Privacy Policy – DeskIntel AI

DeskIntel AI is committed to providing quality services, and this policy outlines our ongoing obligations in respect to how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). These principles govern how we collect, use, disclose, store, secure, and dispose of your Personal Information. You can access a copy of the Australian Privacy Principles from the Office of the Australian Information Commissioner:
👉 https://www.oaic.gov.au

What is Personal Information and Why Do We Collect It?
Personal Information refers to data or opinions that identify an individual. Examples we may collect include your name, phone number, and email address. We obtain this information in various ways, including:

Booking forms
UTM tracking parameters
Correspondence
Email communication
Our website: https://deskintel.ai
Cookies, social media interactions, and integrated third-party platforms
We collect Personal Information for purposes such as:

Booking appointments
Sending AI-powered phone calls
Delivering marketing and business-related communications
We may also use your Personal Information for closely related secondary purposes where you would reasonably expect it. You can unsubscribe from marketing at any time by contacting us in writing. Where appropriate, we’ll explain why we are collecting your information and how we plan to use it.

 
Sensitive Information
We do not actively collect sensitive information such as political opinions, racial background, or health details. If such information is provided to us, it will only be used:

For the original purpose it was given
For a secondary use directly related to that purpose
With your consent, or where required by law.
 
Third Parties.
Where practical, we collect Personal Information directly from you. However, we may also receive information from third-party platforms such as:

Calendly
Make.com
Google Sheets
In these cases, we take reasonable steps to ensure you are made aware of the information collected.

 
Disclosure of Personal Information
We may disclose your Personal Information in the following cases:

When you provide consent
Where required or authorised by law.

Security of Personal Information
We take reasonable steps to securely store your Personal Information and protect it from misuse, loss, or unauthorised access.

When no longer needed for its original purpose, we will securely destroy or de-identify your Personal Information. In most cases, this data is stored in client records for at least 7 years. Access to Your Personal Information
You may access and update your Personal Information, subject to exceptions allowed by law. To do so, please contact us in writing. We do not charge for access requests but may charge a fee for providing copies of your data. We may require identity verification before releasing any information. Maintaining Data Accuracy
We take reasonable steps to ensure your information is accurate, complete, and up to date. If you believe the data we hold is incorrect, please notify us immediately.

 
Policy Updates
This Privacy Policy may be updated from time to time and will always be available on our website.

 
Complaints & Enquiries
For any concerns, questions, or feedback regarding our Privacy Policy, please contact us:

DeskIntel AI
Perth, Western Australia
Email: [email protected]